The aim of this article is to step through the process setting up a FitMachine to communicate using a custom WiFi network. Before going through this process, you'll need to read through the WiFi Network Requirements article and make sure that your WiFi network will allow the FitMachines to communicate through to our servers.
Things you will need:
- Mobile device with the FitMachine Mobile App (needs to have bluetooth enabled later)
- Login details to sign in to the FitMachine Mobile App
- FitMachine sensor(s)
If you haven't downloaded the FitMachine Mobile App please go to this help article: Installing the FitMachine Mobile App . The FitMachine Mobile App is required to continue with onboarding.
Enter your email address, password and your organisation into the appropriate fields. The organisation field is your company identifier. Contact your supervisor for the correct organisation tag.
The first page shows recently onboarded and partially onboarded sensors and has a link to your equipment dashboard. To onboard a new sensor, go to the Scan FitMachine page which can be found bottom middle of the image below.
Select a FitMachine sensor to fit to your equipment. You’ll notice that each sensor has a 12-digit MAC Address on the front of the sensor and a QR code. This MAC Address is each sensor’s individual identifier so it is vital that it is correct and associated with the right equipment otherwise you will receive no data or incorrect data from another machine.
The FitMachine App has a QR code scanning module built into this page which you can use to quickly input the MAC Address into the App. If you’re having trouble scanning the QR code it’s possible to manually input the MAC Address but be very careful to enter every digit correctly.
MAC Addresses are written in hexadecimal and hence there are only zeroes in the code, never any letter O’s.
NB: For the rest of the onboarding process: In the top left-hand corner of the app, there’s the option to return to the previous page by tapping the button. If at any point in the onboarding process you need to restart, hit the reset button in the top right-hand corner to erase all entered data and restart the onboarding process.
Choose Connection and Network Check
On this page (shown below) you choose how the particular FitMachine will connect to the MachineCloud. At this point you will want to select the "My Own WiFi" option.
Please enable Bluetooth at this point so that the FitMachine can be updated based on your selection.
Select ‘Add a WiFi Network’, select the relevant security type, Unsecured or WPA2, and enter the network credentials of the network you’d like to connect to and press Save in the top right-hand corner of the screen. You will see that your WiFi network has been added to the list of Saved WiFi Networks on the FitMachine.
After you have gone to the next page, some safety information will be shown to consider before installation of the FitMachine.
Once you have read the safety information, the app will perform a Network Check to ensure that the FitMachine can connect to the MachineCloud.
If the FitMachine isn’t in the desired installation location by now, make sure that it is in place and all covers are closed or put back in place as they would be during regular operation. Please re-run the check after the FitMachine is in place.
This is to simulate the environment where the FitMachine will be monitoring your equipment. Testing the signal strength of the network with all the covers off will make it easier for the FitMachine to connect to the network and may result in the FitMachine not-reporting once the covers are put back in place.
If your network check doesn't look like the image above, please re-run the check. If the problem persists, please screenshot the test and get in touch with us at email@example.com or on +61 1300 031 115 and we will help you diagnose the issue. Otherwise try our handy troubleshooting guide: https://support.movus.com.au/hc/en-us/articles/360001356835-Troubleshooting-Non-reporting-FitMachines